Publicity Heaven has been nominated for an award
Publicity Heaven has been nominated for the customer service award in the Northamptonshire Business Excellence Awards 2008.
Welcome to the BNI Corby website
BNI (Business Networking International) is a worldwide organisation offering a structured approach to business networking at a local level. Local members educate and inform each other in more detail about what they do and what sort of leads they are looking for.
At BNI Corby we meet every week over breakfast and pass referrals to each other.
To find out more about our chapter have a look through the pages and news articles on the right hand side, or contact us
Special Bond adverts made me watch the ad break
The special James Bond ad break on ITV2 last night really made me sit up and take notice.
Can you help Autism Concern?
Publicity Heaven is helping local charity Autism Concern to stay alive.
Rainbow Fire and Flood
Rainbow International Fire and Flood Restoration Services
Every bit of communication is open to scrutiny
In the internet age every piece of communication between you and your customer is open to scrutiny.
Electronic communication is scarily permanent.
Websites like HelpHound are a record of people’s thoughts on your business.
And anything you write on your website or any email sent to a customer could come back and be used against you.
I’m currently listening to a replay of a consumer show item on BBC Three Counties Radio. A customer spent several thousand on artificial grass for their garden, and their children get static shocks from it. Unfortunately the supplying company has not helped them sort it out, and the radio station has been involved for a few weeks now.
The company hasn’t yet been named (yet), but emails between the company and customer have been read out as part of the “evidence” that the product isn’t right. If I ran that company I would want to get this sorted out ASAP, before it escalates any further.
How would you feel if emails sent by your staff were read out on a radio station’s consumer show?